The people of the NWTHC and the Local Housing Authorities (LHOs) delivering housing programs to the NWT public are its most important resource. Without a trained, effective workforce that has the support of the Minister, the President & CEO, and senior management, the NWTHC will not be able to successfully fulfill its purpose.  This is particularly true at the regional level, where front line staff deliver NWTHC programs.

Actions:

• Strengthen organizational structure
• Improve training, focus on person-centred approaches
• Promote succession planning
• Strengthen communications